Shipping & Returns Policy

Shipping & Return Policy

Shipping Policy

Please review the following information below carefully before placing an order.

90% of our orders are shipped the same or next business day. We do not guarantee same day shipping, but we try very hard!

If an item is backordered, and we can't ship your order for more than 3 business days, we will notify you. We process and ship orders Monday through Friday, 9AM to 5PM PST. Orders placed outside of these hours will not be processed until the next business day. We are closed Saturday and Sunday. If you place your order after 5:00pm on Friday, your order will not be processed until Monday. If we have a problem getting an authorization on your credit card for any reason, your order will not progress until we do. We will contact you ASAP to discuss how to proceed.

• Shipping Cost : Shipping cost depend on the weight, number of boxes, size of boxes, hazardous material, destinations and freight carrier.
• Mininum Order :Orders with a total less then $10(minus shipping & taxes) are subject to a $5 handling fee. A minimum order of $100 or more is required for all international orders.

• Duties & taxes : Shipping cost does not include duties, taxes and brokage fee. All fees related to international shipment such as brokerage, duties and taxes are to be paid by the customer directly to their customs broker or the frieght carrier upon delivery of the shipment. Please check with your local government agencies (usually Customs & Border Agency) or your customs broker for rates, fees and any other requirements.
• Lead time : All delivery times are estimates only and are not guaranteed. Please note that your shipment might be delayed at the customs for inspection and clearance.
• Changes & cancellation of an order : You have 24 hours from the time your order is placed to change or cancel it. All request must be made by email or fax.
• Refusing an order or undeliverable packages by carrier: All refused order and undeliverable packages by carrier will be charged an additional shipping cost for the return of the shipment.

Large and Heavy Items
Large and heavy items, such as; pedicure spas, porcelain basins, wash points, hydraulic chairs, barbers chairs, portable, hydraulic and electric couches, large chairs, nail stations, reception desks and other large furniture items, will be subject to additional carriage charges. These will be applied at the end of the order. This list is not exhaustive. If you have a large furniture order to place, please contact customer services (702)800-5114 for an individual quote on the carriage.

Force majeure

We undertakes to effect delivery as expeditiously as possible. Delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control. Neither ZVLVCorp.com, nor our nominated courier will accept claims for consequential losses due to late delivery.

ZVLVCORP.com shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such
circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.

*Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times.

*Please note that we do not guaranteed time of delivery. Information provide above are estimated time of delivery only.

Return Policy:

Damaged Items Claim:
PLEASE INSPECT GOOD(S) BEFORE SIGNING FOR IT. All damaged claims must be made within 3 days from receiving date.

Exclusions – For hygiene reasons we are unable to accept return of cuticle nippers, nail nippers, nail
scissors or equipment/accessories that have been used. When goods have been ordered in error or are not as expected,
We may agree to their return on the following conditions:

• The item must be in perfect condition and returned in original packaging carton.
• It is the responsibility of the customer to arrange for the return carriage and to ensure that
  the returned goods are adequately packed to avoid damage in transit. Goods returned not
  in original packaging and in poor condition will not be refunded.
• A request must be made to us within 30 days of receipt of goods.
• No refunds will be made in respect of delivery charges levied on the original order.
• No returned goods will be accepted unless a Returns Authorization Number has been given. The appropriate reference number must be quoted on accompanying documentation.
• We strongly recommend that proof of posting/dispatch and appropriate insurance are
  obtained by the customer. We cannot accept liability for lost or damaged parcels in transit to us. Under the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, no refund will be made.
• If you are returning an item via a store, please take your Returns Authorization Number with you. Refunds on special ordered items cannot be given.
• If you think an item is defective please contact us for advice before returning the item. Defective items must be accompanied by the original receipt. Any defective goods returned within 30 days of purchase with minimal wear and accompanied by the original receipt will be exchanged for an identical item or refund. Any defective goods returned more than 30 days from purchase and accompanied by a proof of purchase may be sent for repair or replaced at our discretion. Where a defect or the cause of a defect is not apparent we reserve the right to send the item for testing before deciding on any action to be taken. This should take no longer than 10 working days, depending on the item.
• Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions.

To request for a returns authorization number (R.M.A. #), log in to your account. Click on "My orders or History and details of my orders" in your Account section. Click on the order number which contain the product(s) you wish to return. Under the description of order, look for the product(s) you wish to return. Click on the box to the left (next to reference) of each of the product that you wish to return and the quantity you wish to return. Then put a short description for your reason of the return under the "Merchandise Return" and click on "Make an RMA slip".