Shipping & Return Policy
Please review the following information below carefully before placing an order.
90% of our orders are shipped the same or next business day. We do not guarantee same day shipping, but we try very hard!
If an item is backordered, and we can't ship your order for more than 3 business days, we will notify you. We process and ship orders Monday through Friday, 9AM to 5PM PST. Orders placed outside of these hours will not be processed until the next business day. We are closed Saturday and Sunday. If you place your order after 5:00pm on Friday, your order will not be processed until Monday. If we have a problem getting an authorization on your credit card for any reason, your order will not progress until we do. We will contact you ASAP to discuss how to proceed.
- Duties & taxes : Shipping cost does not include duties, taxes and brokage fee. All fees related to international shipment such as brokerage, duties and taxes are to be paid by the customer directly to their customs broker or the frieght carrier upon delivery of the shipment. Please check with your local government agencies (usually Customs & Border Agency) or your customs broker for rates, fees and any other requirements.
- Lead time : All delivery times are estimates only and are not guaranteed. Please note that your shipment might be delayed at the customs for inspection and clearance.
- Changes & cancellation of an order : You have 24 hours from the time your order is placed to change or cancel it. All request must be made by email or fax.
- Refusing an order or undeliverable packages by carrier: All refused order and undeliverable packages by carrier will be charged an additional shipping cost for the return of the shipment.
Large and Heavy Items
Large and heavy items, such as; pedicure spas, porcelain basins, wash points, hydraulic chairs, barbers chairs, portable, hydraulic and electric couches, large chairs, nail stations, reception desks and other large furniture items, will be subject to additional carriage charges. These will be applied at the end of the order. This list is not exhaustive. If you have a large furniture order to place, please contact customer services (702)800-5114 for an individual quote on the carriage.
We undertakes to effect delivery as expeditiously as possible. Delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control. Neither ZVLVCorp.com, nor our nominated courier will accept claims for consequential losses due to late delivery.
ZVLVCORP.com shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such
circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.
*Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times.
Estimated delivery time is two to three days. For small packages under 12 oz.
Priority Mail® service / Priority Mail Flat Rate
Typically two to three days to most locations in the US (Specific delivery standards may be available when postage is calculated). This is not a guaranteed service.
Typically 2 - 9 days in the 48 contiguous states for most origins / destinations. Specific time standards may be available when postage is calculated.
Estimated delivery time between Alaska / Hawaii / Puerto Rico and the contiguous 48 states is calculated by entering the origin and destination information into the Postage Price Calculatorlocated in USPS.com.
Estimated delivery time within Alaska / Hawaii / Puerto Rico addresses is calculated by entering the origin and destination information into thePostage Price Calculator located in USPS.com
*Please note that we do not guaranteed time of delivery. Information provide above are estimated time of delivery only.
Damaged Items Claim:
PLEASE INSPECT GOOD(S) BEFORE SIGNING FOR IT. All damaged claims must be made within 3 days from receiving date.
Exclusions – For hygiene reasons we are unable to accept return of cuticle nippers, nail nippers, nail
scissors or equipment/accessories that have been used. When goods have been ordered in error or are not as expected,
We may agree to their return on the following conditions:
To request for a returns authorization number (R.M.A. #), log in to your account. Click on "My orders or History and details of my orders" in your Account section. Click on the order number which contain the product(s) you wish to return. Under the description of order, look for the product(s) you wish to return. Click on the box to the left (next to reference) of each of the product that you wish to return and the quantity you wish to return. Then put a short description for your reason of the return under the "Merchandise Return" and click on "Make an RMA slip".
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